FAQs

FAQs

Q: Who does Help Me Grow San Mateo County serve?

A: Help Me Grow San Mateo County serves all families with children birth through five in San Mateo County, and the providers who serve them.

Q. What services does Help Me Grow San Mateo County offer?

A. The Help Me Grow call line offers free information and resources for families and providers, developmental screenings for children birth through five, and referrals to community-based services as appropriate.

Q: Is there a fee for your service?

A: No, all services are free.

Q. Is your service confidential?

A. Yes, we follow all HIPAA and FERPA guidelines for protecting confidential child and family information. Signed consent from parents must be provided before we can make a referral to physical health, mental health, education and developmental service agencies.

Q: What languages does your team speak?

A: We have team members who speak English and Spanish. For all other languages, we have live interpretation services available by phone at no cost.

Q: What are your business hours?

A: Our call center is open Monday, Wednesday, Thursday & Friday, 9:00am-5:30pm, and Tuesday 9am– 6:30pm. Messages can be left 24 hours a day seven days a week and will be returned within one business day.

Q: How soon do I get information after I call?

A: Many times, you will get information during the initial phone call. If further research is needed, we will follow up with you within one week.

Q: What screening tool does Help Me Grow San Mateo County use?

A. Help Me Grow uses the Ages & Stages Questionnaires, designed for use by parents, early educators and health care professionals. They rely on parents as experts, are easy to use, family-friendly and create the snapshot needed to celebrate milestones and capture delays.

The American Academy of Pediatrics recommends that children be screened at least three times before their third birthday. Screenings should occur at 9 months, 18 months, and 24 or 30 months.